Refund Policy

Exchange Only Policy

At Necklines, we take pride in the quality and craftsmanship of every piece. We currently offer exchanges only and do not offer refunds, subject to the conditions below.

Eligible Items

To be eligible for an exchange:

Items must be returned within 14 days of delivery.
Items must be unworn, unwashed, unused, and in their original condition.
All original tags and packaging must be included.
The customer is responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Exchanges are subject to the availability of the requested item.
Final sale items are not eligible for exchange.

Made-to-Order & Made-to-Measure Items

All Made-to-Order and Made-to-Measure outfits are specially crafted according to the customer's selected size and specifications.

Therefore, these items cannot be exchanged, returned, or refunded, except in cases where the item received is defective, damaged, or materially different from the confirmed order.

We kindly ask customers to carefully review their size, measurements, and order details before placing an order.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within [insert number] days of delivery. Please include your order number and clear photographs of the issue so our team can assist you.